Support
Need a hand with your account, a refund, or a handbook question? Email [email protected] and we'll take care of it.
Helpful details to include
- The email address on your PassLearnersPermit account.
- The state course you unlocked (or are studying).
- If reporting a handbook update or wording question: the chapter number, card or question text, and what your official manual states.
Common questions
What do I get for $9.99?
One state's complete course — every built chapter's 1080p lesson videos, page-flip reading lessons, pre-recorded studio narration, active-recall flashcards, module quizzes, and chapter practice tests — for 12 full months from purchase. It is a single one-time payment; nothing ever auto-renews.
Which courses include video lessons and narration audio?
Pre-recorded studio narration for reading pages, 4-beat active-recall flashcards, and deck recaps is live across all 51 jurisdictions (50 states + Washington, D.C.), and 1080p visual lesson videos are included across 51 courses.
I paid, why does my chapter still look locked?
Make sure you're signed in with the same account used at checkout, then reload the course page. If access doesn't appear within a couple of minutes, email [email protected].
How do refunds work?
You can request a full refund within 7 days of purchase — no hoops. See our refund policy for details.
Where is my study progress saved?
Completed lessons, flashcard visits, and practice scores are saved privately in your browser on this device. Clearing browser storage resets local progress.